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PDF⋙ The Big Book of Customer Service Training Games (Big Book Series) by Peggy Carlaw, Vasudha Deming

The Big Book of Customer Service Training Games (Big Book Series) by Peggy Carlaw, Vasudha Deming

The Big Book of Customer Service Training Games (Big Book Series)

The Big Book of Customer Service Training Games (Big Book Series) by Peggy Carlaw, Vasudha Deming PDF, ePub eBook D0wnl0ad

Help your employees to excel in dealing with the public with this stimulating, fun-filled collection of customer service training games. Designed not only to teach important skills but also to spark enthusiasm and a high level of involvement in the participants, these games utilize entertaining and instructive techniques such as role-playing, charades, brainstorming, and debate. As a result of these exercises, employees will learn how to create a rapport with the customer, how to focus on the unique needs of individual customers, how to maintain a positive attitude, and more.

From reader reviews:

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